Bryan Wadsworth

Utilized Jira Service Desk API and workflow automations to streamline processes, increase efficiency, and seamlessly integrate with product development teams. Facilitated seamless integration with for services and support fulfillment. Created apps using node.js and python to integrate with Jira Service Desk.

Spearheaded migration efforts at GoDaddy to transition from outdated proprietary ticketing systems to Jira Service Desk for all customer services and support teams. Collaborated with leaders to develop product workflows and establish dashboards and analytics for tickets in flight, facilitating the successful launch of new DIFY services products. Facilitated the migration of NPS systems to Qualtrics and implemented custom integrations with Jira to streamline "close the loop" workflows for agents handling NPS responses.

Created custom hosting solution for internal tools and resources using Nginx, MySQL, and PHP Created internal tools and resources for agent and customer onboarding and reference as well as resources for sales teams to educate potential customers on web design and services offerings.

GoDaddy’s Advanced Hosting Support team is responsible for second tier support, escalations, and technical training for up to a few hundred inbound and hosting support representatives at any given time. I was able to teach PHP basics while attached to Hosting Support teams.

As a member of the Hosting Support Team I specialized in diagnosing website issues and providing hosting solutions for GoDaddy customers.

As a member of the Inbound Support Team I was responsible for answering customer calls to assist with the purchase and use of all of the many products at GoDaddy.com.